The purpose of this qualification is to provide learners, education and training providers and employers with the standards and the range of learning required to work effectively in various sub-sectors of the industry as automotive sales persons. The primary skill that is recognized in this qualification is the ability to apply the fundamental competencies of automotive sales with reference to recognizing and responding to prospective clients of the organisation within identified functional areas of sales.
This qualification focuses on developing the skills and knowledge necessary to perform as a competent person in the automotive sales industry. It also provides learners who have gained relevant experience in the workplace with an opportunity to obtain credits through an RPL process.
This qualification substantiates the natural progression of a journeyman into the sales industry. There is little articulation sideways with the exception of “Service Advisor” at the same level or graduating vertically into a management related qualification.
A person acquiring this qualification will have the skills, knowledge and experience to:
• Plan quarterly sales.
• Perform vehicle sales.
• Ensure client satisfaction.
It is assumed that the learner attempting this qualification is competent in:
• Communication at NQF Level 3.
• Mathematical Literacy at NQF Level 3.
Recognition of Prior Learning may allow for:
• Gaining of credits for unit standards in this qualification.
• Obtaining this qualification in whole.
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MODULE 1 The Business Environment
- Module 1.1 The Business Environment: Describe the interaction with internal departments and external sales support structures.
- Module 1.1 Assessment 1
- Module 1.1 Assessment 2
- Module 1.1 Assessment 3
- Module 1.2 The Business Environment: Demonstrate knowledge and application of ethical conduct in a business environment
- Module 1.2 Assessment 1
- Module 1.2 Assessment 2
- Module 1.2 Assessment 3
- Module 1.2 Assessment 4
- Module 1.3 The Business Environment: Apply the skills of customer care in a specific work environment
- Module 1.3 Assessment 1
- Module 1.3 Assessment 2
- Module 1.3 Assessment 3
- Module 1.3 Assessment 4
- Module 1.3 Assessment 5
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MODULE 2 Communications
- Module 2.1 A. Write/present/sign for a wide range of contexts
- Module 2.1 A Assessment 1
- Module 2.1 A Assessment 2
- Module 2.1 A Assessment 3
- Module 2.1 B. Write texts for a range of communicative contexts
- Module 2.1 B Assessment 1
- Module 2.1 B Assessment 2
- Module 2.1 B Assessment 3
- Module 2.2 Interpret and use information from texts
- Module 2.2 Assessment 1
- Module 2.2 Assessment 2
- Module 2.2 Assessment 3
- Module 2.2 Assessment 4
- Module 2.3 Engage in sustained oral/signed communication and evaluate spoken/signed texts
- Module 2.3 Assessment 1
- Module 2.3 Assessment 2
- Module 2.3 Assessment 3
- Module 2.3 Assessment 4
- Module 2.4 Read/view, analyse and respond to a variety of texts.
- Module 2.4 Assessment 1
- Module 2.4 Assessment 2
- Module 2.4 Assessment 3
- Module 2.5 A. Use language and communication in occupational learning programmes.
- Module 2.5 A – Assessment 1
- Module 2.5 A – Assessment 2
- Module 2.5 A – Assessment 3
- Module 2.5 A – Assessment 4
- Module 2.5 A – Assessment 5
- Module 2.5 A – Assessment 6
- Module 2.5 B. Use language and communication in occupational learning programmes.
- Module 2.5 B – Assessment 1
- Module 2.5 B – Assessment 2
- Module 2.5 B – Assessment 3
- Module 2.5 B – Assessment 4
- Module 2.5 B – Assessment 5
- Module 2.5 B – Assessment 6
- Module 2.6 Accommodate audience and context needs in oral/signed communication.
- Module 2.6 – Assessment 1
- Module 2.6 – Assessment 2
- Module 2.6 – Assessment 3
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MODULE 3 The Business of Selling
- Module 3.1 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
- Module 3.1 – Assessment 1
- Module 3.2 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
- Module 3.2 – Assessment 1
- Module 3.2 – Assessment 2
- Module 3.3 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues.
- Module 3.3 – Assessment 1
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MODULE 4 Mathematical Skills
- Module 4.1 The Business of Selling.
- Module 4.1 – Assessment 1
- Module 4.1 – Assessment 2
- Module 4.1 – Assessment 3
- Module 4.2 Advise Customers to Optimise Choice and Benefits
- Module 4.2 – Assessment 1
- Module 4.2 – Assessment 2
- Module 4.2 – Assessment 3
- Module 4.3 Conduct sales and support services.
- Module 4.3 – Assessment 1
- Module 4.3 – Assessment 2
- Module 4.3 – Assessment 3
- Module 4.3 – Assessment 4
- Module 4.3 – Assessment 5
- Module 4.3 – Assessment 6
- Module 4.4 Sell products to corporate fleet owners.
- Module 4.4 – Assessment 1
- Module 4.4 – Assessment 2
- Module 4.4 – Assessment 3
- Module 4.4 – Assessment 4
- Module 4.5 Evaluate personal sales performance in the retail industry.
- Module 4.5 – Assessment 1
- Module 4.5 – Assessment 2
- Module 4.5 – Assessment 3
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MODULE 5 Marketing and Sales in the Dealership
- Module 5.1 Appraise and valuate used vehicles
- Module 5.1 – Assessment 1
- Module 5.1 – Assessment 2
- Module 5.1 – Assessment 3
- Module 5.2 Merchandise and display products, services and related goods
- Module 5.2 – Assessment 1
- Module 5.2 – Assessment 2
- Module 5.2 – Assessment 3
- Module 5.3 Present and demonstrate the features, advantages and benefits of a vehicle
- Module 5.3 – Assessment 1
- Module 5.3 – Assessment 2
- Module 5.3 – Assessment 3
- Module 5.4. Prepare and deliver a purchased vehicle to a customer
- Module 5.4 – Assessment 1
- Module 5.4 – Assessment 2
- Module 5.4 – Assessment 3
- Module 5.4 – Assessment 4
- Module 5.5 In this module you will explore the following concepts: Concept 1: Verify customer requirements. Concept 2: Demonstrate an understanding of specific vehicle systems. Concept 3: Identify specific parts of a vehicle system using the organisation methodologies.
- Module 5.5 – Assessment 1
- Module 5.5 – Assessment 2
- Module 5.5 – Assessment 3